1. Introduction

1.1 The mobile application on Android and iOS platforms (together “Platform”) determined by us at our sole discretion and without requiring any prior notice or intimation to you (“Company”, “we” or “us” or “our”). Your (“you”, “your” or “user”) use of the Services (as defined herein) is subject to these terms and conditions (“Terms and conditions”).

1.2. Please read these Terms and conditions, along with the Privacy Policy available at [website] and all other rules and policies made available or published on the Platform as they shall govern your use of the Platform and the services provided thereunder.

1.3. By using or visiting the Platform, you signify your agreement to these Terms and conditions and the Privacy Policy.

2. Acceptance of our Terms and Conditions

By downloading and registering the app, the User agrees to have read, understood, and accepted these Terms and Conditions. The User understands that it is responsibility to check the Terms and conditions carefully before accessing app. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms and conditions, at any time without any prior written notice to you. Any such modifications would be effective immediately. It shall be your responsibility to review these Terms and conditions periodically for any updates/changes. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Your continued use of the application following the posting of changes will mean that you accept and agree to the revisions.

3. User Account

You are required to signed up on our platform to create an account to access our services. At the time of creating Your Account and/or at any time during the utilization of our Services, you will be required to provide any and/or all of the following information and/or documents:

• Full Name
• Contact Number
• Mail address
• Date of Birth

4. ACCESS

• Subject to these Terms and conditions, we may offer to provide you with Services selected by you, solely for your own use, and not for the use or benefit of any third party. Services shall include, but not be limited to, any services we perform for you, any hardware offered by us, or any widgets that you download from the Platform. In case of any discrepancy in the Services, you must bring the same to our notice in writing, within a period of 7 (seven) days from date of performance of the Services, failing which the Services shall be deemed accepted, fulfilled and satisfactorily completed.
• You agree not to circumvent, disable or otherwise interfere with security-related features of the Platform or features that prevent or restrict use or copying of any restricted information.

5. REGISTRATION AND ELIGIBILITY

• Only persons who can form legally binding contracts under the The National Civil (Code) Act, 2017 (2074) may access the Platform and avail our Services. Persons who are ‘incompetent to contract’ within the meaning of the The National Civil (Code) Act, 2017 (2074) including without limitation, un-discharged insolvents, are not eligible to avail our Services. If you are a minor i.e., under the age of 18 (eighteen) years, you cannot register and/or avail our Services. We reserve the right to refuse to provide you with access to the Services if it is brought to our notice or if it is discovered that you are incompetent to contract. You represent and warrant to us that you are of legal age to form a binding contract and are not a person barred from availing the Services under applicable laws.
• You may, at your sole discretion, log into the application using your phone number (“Login Details”).
• Notwithstanding anything contained herein, you shall not:
  • provide any false personal information to us (including false/fraudulent Login Details) or create any account for anyone other than yourself without such person's explicit permission; or

5.3.2. use the Login Details of another person with the intent to impersonate that person.

6. YOUR RESPONSIBILITIES
   • By using the Platform, you represent and warrant that:
     • you have fully read and understood the Terms and conditions and Privacy Policy and consent to them;
     • you will ensure that your use of the Platform and/or Services will not violate any applicable law or regulation;
     • you have no rights in, or to, the Platform or the technology used or supported by the Platform or any of the Services, other than the right to use each of them in accordance with these Terms and conditions;
     • you will not use the Platform or the Services in any manner inconsistent with these Terms and conditions or Privacy Policy;
     • you will not resell or make any commercial use of the Services or use the Services in any way that is unlawful, for any unlawful purpose, or in a manner that your use harms us, the Platform, or any other person or entity, as determined in our sole discretion, or act fraudulently or maliciously;
     • you will not decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any hardware, or source code or underlying ideas or algorithms of any part of the Service (including without limitation any application or widget), except to the limited extent applicable laws specifically prohibit such restriction;
     • you will not transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Platform or any connected network, or otherwise damage, disable, overburden, impair or compromise the Platform, our systems or security or interfere with any person or entity's use or enjoyment of the Platform;
     • you will not post, publish or transmit any content or messages that (i) are false, misleading, defamatory, harmful, threatening, abusive or constitute harassment (ii) promote racism, entail hateful slurs or promote hateful behavior, associate with hate groups or any violence towards others including terrorism or self-harm or suicide or harm against any individual or group or religion or caste, (iii) infringe another's rights including any intellectual property rights or copyright or trademark, violate or encourage any conduct that would violate any applicable law or regulation or would give rise to civil liability, or (iv) depict or encourage profanity, nudity, inappropriate clothing, sexual acts, sexually suggestive poses or degrade or objectify people, whether in the nature of a prank, entertainment or otherwise.
     • you will not promote the use of explosives or firearms, the consumption of psychotropic drugs or any other illegal activities.
     • you will not disparage, make false or malicious statements against us or in connection with the Services or the Platform;
     • you will not interfere or attempt to interfere with the proper working of the Platform or any activities conducted on the Platform;
     • you will not bypass any measures we may use to prevent or restrict access to the Services;
     • you will not run any form of auto responder or “spam” on the Platform;
     • you will not use manual or automated software, devices, or other processes to “crawl” or “spider” any part of the Services;
     • you will not modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, republish, repurpose, sell, trade, or in any way exploit the Service, except as expressly authorized by us;
     • you will not delete or modify any content of the Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.

7. Online Payment

User understand and acknowledges

• That Company, undertakes utmost care to provide secure payment system, however, it is susceptible to hacking, virus attacks, malfunction.
• The information provided by User will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order.
• That the User undertakes all payments subject to own risk and volition.

8. CONDITIONS TO USE

• The Services will be provided on a best-efforts basis. We will make reasonable efforts and shall endeavor that you are able to use the Services without undue disruption, interruption or delay.
• Once your login on the Platform, you may receive updates, promotional materials and other information we may send with regards to the Service, or new services we may offer. You hereby consent to receiving all such commercial communications from us. By agreeing to these Terms and conditions, you also hereby unconditionally consent to us arranging a call with you on your mobile number although such number may be availing the DND service provided by your mobile service provider.
• We disclaim any responsibility for any harm resulting from anyone’s use of or access to the Services. If you avail our Services, you are responsible for taking precautions as necessary to protect yourself and your device (s) from malware, viruses, spyware, trojan horses, worms or trap doors, and other such harmful or destructive software.
• We disclaim any responsibility for any harm resulting from anyone’s use of or access to the Services. If you avail our Services, you are responsible for taking precautions as necessary to protect yourself and your device (s) from malware, viruses, spyware, trojan horses, worms or trap doors, and other such harmful or destructive software. You also agree that we shall not be liable to you for any damages that may result from your use and/or misuse of our Platform.

9. Cancellation and Refund policy
   • You may request to cancel your order up to 24 (twenty-four) hours before the date and time of the event.
   • No refund shall be processed in the following instances:
     • The order has reached the processing stage i.e.; an astrologer has already been assigned.
     • The Platform suffers a technical delay or glitch in processing the request or generating the report from the astrologer.
     • The information provided by you is incorrect. You agree to verify any information submitted to the Platform and ensure that any such information is accurate. In the event the information provided is incorrect, you may request to rectify the information, provided such request is made within 2 (two) hours from the service rendered by the astrologer.
     • The contact number provided by you for the purpose of availing the astrology services is incorrect. Once you choose to avail a call with the astrologer, you are requested to ensure that your contact number is reachable, within coverage area and that you answer such call when received.
     • Inaccurate results from the consultation. Please note that we do not take responsibility for factual accuracy of the results arising out the service rendered.
   • The refunds, if any, shall be processed after deduction of the transaction charges levied by the bank and/or the payment gateway and/or any other charges that may have been incurred by the Platform during processing and/or delivering the service, as applicable.
   • With respect to astrology services, refund may be considered in the following instances only:
     • Network issue due to which the chat/call was affected during the service or prevalence of factors such as weak signal, background noise or inaudibility of the astrologer during the session.
     • Astrologer was unable to respond fluently in the language provided in their profile
     • Astrologer was taking an inordinately long time to respond to the user.
     • Astrologer has responded with irrelevant or inappropriate responses to the user’s query.

10. Advertisement

The app will also post, display, publish or provide links of advertisements of advertisers on app. The places of such advertisement shall not be fixed. These advertisers might set cookies on Website which shall use your data, information for various other links. We are not responsible for advertisers as these will by third party advertisers. If you intend to deal with the advertisers, you shall directly deal with them at your entire risk and volition and Company shall not be made a party or forced party in any such conflicts.

11. THIRD-PARTY LINKS
    • The Platform includes links to third-party websites and/or applications. You acknowledge that when you access a third-party link that leaves the Platform:
      • The website or application you enter into is not controlled by the Company and different terms and conditions and privacy policies may apply;
      • the inclusion of a link does not imply any endorsement by the Company of the third-party website and/or application, the website’s and/or application’s provider, or the information on the third-party website and/or application; and
      • if you submit any information or details on any of those websites and/or applications, such information is governed by the terms and conditions and privacy policies of such third-party websites and/or applications and the Company disclaims all responsibility or liability with respect to these terms and conditions, policies or the websites and/or applications.
    • You are encouraged to carefully read the terms and conditions and privacy policy of any third-party website and/or application that you visit. The Company reserves the right to disable third-party links from the Platform, although the Company is under no obligation to do so.

12. Notice

All notices addressing to the company will be served by social media, or by general notifications on the app.

13. Intellectual Property

13.1. You agree and acknowledge that we are and we will remain the owner of the Platform and the Services thereunder at all times. You acknowledge that copyright in works contained on the Platform and the Services, including but not limited to all the features, functionality software, design, text, sound recordings and images, are our exclusive property, or licensed by us, except as otherwise expressly stated. You may access the Platform as a bona fide visitor or only for your use of the Services offered.

13.2. All trademarks, service marks, trade names, trade dress, and other forms of intellectual property are proprietary to us. No information, code, algorithms, content or material from the Platform or the Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our express written permission.

14. Termination
    • We may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately. Any suspected illegal, fraudulent or abusive activity will also be grounds for terminating your access to the Platform and/or Services.
    • We reserve the right to, at our sole discretion, (a) cease operating the Platform or any of the Services at any time without notice, and/or (b) terminate these Terms and conditions.
    • All provisions of these Terms and conditions which by their nature survive termination shall survive termination, including, without limitation, intellectual property, indemnity and limitation of liability, and disclaimer.
15. DISCLAIMER
    • We hereby expressly state that the Services provided on the Platform are solely in relation to the Sanatana Dharma. You hereby agree and acknowledge that such restriction of Services to the Sanatana Dharma is in no manner discriminatory towards other religions or religious practices and shall not, under any circumstances whatsoever be deemed to be a disrespect of other religions or be deemed as favouring of Sanatana Dharma over other religions or religious practices.
    • We do not in any manner represent or warrant nor do we undertake any responsibility or liability about the reality or reliability of the astrological effects on human physiology or any other products or services represented and sold on the Platform. No advice or information, whether oral or written, obtained by you through the Platform while availing the Services (including from any third-party service provider) shall create any warranty by the Company. We do not encourage or tolerate any content that promotes actions involving black magic, witchcraft, voodoo or tantrism in any manner. We do not commit to treating or providing solutions for users experiencing weak physical and/or mental health nor do we provide any medical advice. Users are advised to seek appropriate medical advice for any issues relating to physical or mental health.
    • The advisors/consultants/astrologers are not employees of the Platform or the Company and are third party service providers. You agree and acknowledge that you are connecting with third party service providers at your own risk, and we undertake no responsibility or liability with respect to such third-party service providers. We do not refer, endorse, recommend, verify, evaluate or guarantee any advice, information or other services provided by the third-party service providers or by the Company, nor do we warrant the validity, accuracy, completeness, safety, legality, quality, or applicability of the content, anything said or written by, or any advice provided by such third-party service providers. You further agree that in no event will we be made a party to or have any liability with respect to any dispute between you and any third-party service provider. We may terminate the services of any third-party service provider at any time and without any liability, at our sole discretion.
    • Save to the extent required by law, we have no special relationship with or fiduciary duty to you. You acknowledge that we have no control over, and no duty to take any action regarding the effects the Services may have on you.
    • You agree and acknowledge that the Services are provided on an “as is” basis, and that we hereby do not guarantee or warrant to the accuracy, adequacy, correctness, validity, completeness, or suitability for any purpose, of the Services and accept no liability or responsibility with respect to your reliance on the statements or claims made by us in the course of rendering.

16. Modification of Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace any of these Terms and Conditions, or change, suspend, or discontinue the Services (including without limitation, the availability of any feature, database, or content) or its usage at any time by posting a notice or by sending you notice through our Service or via email/contact details provided as Login Details. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the Services following the posting of any changes to these Terms and Conditions shall constitute an acceptance of those changes.

17. Miscellaneous
    • Unless otherwise specified in these Terms and conditions, all notices hereunder will be in writing and will be deemed to have been duly given when received or when receipt is electronically confirmed, if transmitted by e-mail.
    • In respect of these Terms and conditions and your use of these Services, nothing in these Terms and conditions shall be deemed to grant any rights or benefits to any person, other than us and you, or entitle any third party to enforce any provision hereof, and it is agreed that we do not intend that any provision of these Terms and conditions should be enforceable by a third party as per any applicable law.

18. Contact Us

In the event that you wish to raise a query or complaint with us, please contact our Grievance Officer (contact details set out below) who shall acknowledge your complaint within 24 (twenty-four) hours from the time of receipt of such complaint. Kindly note that once your complaint is received, we shall use our best efforts to redress it within a period of 15 (fifteen) days from the date of receipt of such complaint:

Email id: info@shreeommandir.com

19. Marketplace Services

19.1. Operation and Ownership

The Marketplace feature available on the Platform is entirely owned, operated, and managed by the Company. All goods and services displayed, advertised, or made available for purchase through the Platform are directly listed and offered by the Company itself. There are no third-party sellers involved in the transaction unless explicitly stated.

19.2. Responsibility for Listings and Fulfillment

The Company bears full and exclusive responsibility for all product and service listings on the Marketplace. This includes but is not limited to:

• Accuracy of product descriptions and pricing
• Quality and authenticity of the items and services listed
• Inventory management and availability
• Order processing and dispatch
• Fulfillment and timely delivery
• Post-sale support and customer service

All users acknowledge that any obligations relating to product performance, delivery, or warranty lie with the Company.

19.3. Issue Resolution and Customer Support

In the event of any issues arising from the use of Marketplace services—including, but not limited to, delivery delays, damaged or defective products, incorrect orders, or dissatisfaction with service quality—the Company will be the sole point of contact for resolution. Users may raise complaints or inquiries through the support system outlined under the “Contact Us” section. The Company commits to investigate and resolve such matters in a timely and transparent manner, typically within 15 working days.

19.4. Payment and Refund Policy

All payments for Marketplace transactions are securely processed through authorized and encrypted payment gateways integrated into the Platform. The Company does not store or share sensitive payment information except as required for transaction validation or legal compliance.

Refunds, returns, and cancellations are governed by the terms outlined under Section 9 (Cancellation and Refund Policy). Users are advised to review these terms carefully before initiating a transaction. Refund eligibility may depend on the product category, condition, reason for return, and applicable legal requirements.

19.5. Dispute Resolution Mechanism

Should any dispute arise in connection with a purchase made via the Marketplace, the Company shall be solely responsible for facilitating and resolving such disputes. Users are encouraged to first contact customer support using the official communication channels. If a resolution cannot be achieved through customer support, the matter may be escalated internally or through appropriate legal means, if necessary.

19.6. Prohibited and Restricted Goods

The Company strictly prohibits the sale or listing of counterfeit goods, items that infringe on intellectual property rights, or products that are deemed illegal, restricted, or unsafe under applicable local or international laws. This includes, but is not limited to:

• Weapons and explosives
• Prescription drugs or controlled substances
• Adult or obscene content
• Endangered animal products
• Stolen goods or pirated media

Any user or employee found to be in violation of this provision will be subject to account suspension or legal action, and such listings will be immediately removed. The Company conducts regular audits and reserves the right to delist or restrict products at its sole discretion to ensure compliance and safety for all users.

20. Astrology Services

20.1. Nature of Astrology Services

The Platform offers users access to astrology-related services, which may include—but are not limited to—daily, weekly, or monthly horoscope readings, personalized birth chart analysis, astrological consultations, predictions, and recommendations of astrological remedies (such as gemstones, rituals, or mantras). These services are provided by independent third-party astrologers who are not employees, agents, or representatives of the Company. All astrology content and interactions are solely the responsibility of the respective astrologer.

20.2. Scope and Limitations of Services

Astrology services offered through the Platform are based on traditional, cultural, and religious belief systems that may vary by region and individual interpretation. These services are meant solely for personal enrichment, entertainment, and guidance, and should not be construed as objective or scientifically validated information.

The Company makes no representation, warranty, or guarantee regarding the accuracy, reliability, or effectiveness of any astrological prediction, suggestion, or advice given by astrologers on the Platform.

Any decision or action taken by users based on such services is at their own risk and responsibility.

20.3. User Discretion and Responsibility

Users are strongly advised to exercise personal judgment and discretion before acting upon any advice or recommendation received from astrologers. Astrology services are not intended as a substitute for professional advice from licensed legal, financial, psychological, or medical experts.

The Company disclaims any liability for direct or indirect consequences arising from user reliance on astrological content or communication. Users with mental health conditions or critical life decisions are especially encouraged to consult appropriate professionals.

20.4. Role of the Platform and Disclaimer of Liability

The Platform acts only as a facilitator and intermediary, enabling communication between users and independent astrologers. The Company does not control, endorse, or monitor the advice, remedies, or content provided during consultations.

Accordingly, the Company is not liable for:

• The accuracy or relevance of predictions
• Any emotional, financial, or psychological distress caused
• Actions or decisions made by users based on the consultations
• Any misuse or breach of privacy committed by astrologer.

20.5. Astrologer Code of Conduct

All astrologers listed on the Platform are required to adhere to a strict code of professional conduct, including but not limited to the following:

• Avoidance of fear-mongering, exploitation, or the promotion of harmful superstitions
• No use of abusive, offensive, discriminatory, or defamatory language
• Respect for user confidentiality and privacy
• No imposition of personal, religious, or political beliefs
• Refraining from offering services that promise to alter fate, guarantee wealth, cure diseases, or ensure relationship success

Violation of this code may result in suspension or permanent removal from the Platform.

20.6. User Reviews and Ratings

Users who have availed astrology services through the Platform may provide feedback, ratings, and reviews based on their experience. While genuine and constructive reviews are encouraged, the following types of content are strictly prohibited and may be removed at the sole discretion of the Company:

• Abusive, vulgar, or defamatory language
• False or misleading statements
• Reviews intended to harass or harm an astrologer’s reputation
• Content promoting superstition or illegal activity

The Company may moderate or remove reviews that violate these terms without prior notice.

20.7. Refunds and Cancellations

Refunds, cancellations, or rescheduling of astrology appointments shall be governed by Section 9 – Cancellation and Refund Policy. Users are encouraged to carefully read and understand the specific conditions applicable to astrology services. Generally, refunds may not be granted once a consultation has begun or content has been delivered unless there has been a technical failure or clear misconduct by the astrologer.

 

 21. Become an Astrologer

Terms & Conditions

These Terms and Conditions (“Terms”) govern the registration, participation, and service delivery of individuals who wish to provide astrology-related services through Shree Om Mandir (“Platform”, “We”, “Us”, “Our”).

By enrolling as an astrologer (“Astrologer”, “You”, “Your”), you agree to comply with these Terms, the applicable laws of Nepal, and any policies, guidelines, or updates issued by Shree Om Mandir from time to time.

21.1. Eligibility and Application

21.1.1 Age & Legal Capacity

To apply as an Astrologer on Shree Om Mandir, you must be at least 18 years of age. This ensures that you have reached the age of majority and are legally capable of entering into a binding contract under the laws of Nepal. Individuals below this age, or those deemed legally incompetent by a court of law, are not eligible to register as service providers on the Platform.

21.1.2 Identity Requirements

All applicants must provide valid proof of identity:

• Nepali citizens are required to submit a Citizenship Certificate issued by the Government of Nepal.
• Foreign nationals must provide a valid Passport and any other supporting documents as may be required by Shree Om Mandir or regulatory authorities.

This requirement is intended to ensure authenticity, prevent fraud, and comply with Know Your Service Provider (KYSP) and anti-money laundering (AML/CFT) obligations. Applicants may also be asked to undergo verification checks before final approval.

21.1.3 Professional Background

While astrology and spiritual practices are often rooted in tradition, preference shall be given to applicants who can demonstrate:

• Formal training or certification in astrology, vastu, numerology, palmistry, or other related fields.
• Documented experience in providing astrology or spiritual consultation services.
• Community recognition or prior association with religious/spiritual organizations.

This ensures that devotees receive guidance from individuals with proven skills, credibility, and ethical standing. However, lack of formal certification does not automatically disqualify an applicant if sufficient practical experience and knowledge can be demonstrated.

21.1.4 Right of Refusal

Shree Om Mandir reserves the sole and absolute right to:

• Accept or reject any application at its discretion.
• Suspend or terminate an application or registration if the applicant provides false information, engages in misconduct, or fails to meet Platform standards.
• Decline to provide reasons for rejection or termination, as Shree Om Mandir is not obligated to disclose its internal decision-making process.

This clause protects the integrity of the Platform and ensures that only credible, trustworthy, and qualified astrologers are associated with Shree Om Mandir.

21.2. Documentation & Verification

21.2.1 Mandatory Documents

All applicants must submit the following documents at the time of registration:

• Nepali Citizenship Certificate (for Nepali nationals) or a valid Passport (for foreign nationals).
• PAN or VAT Registration Certificate (if the astrologer is operating as a registered business entity, consultancy, or freelancer with taxable income).
• Recent passport-sized photograph (for identification and profile purposes on the Platform).
• Proof of residential address, such as an electricity bill, water bill, or a valid house rent agreement, issued within the last 3 months.
• Proof of experience, certification, or training in astrology, vastu, numerology, or related spiritual practices (if available). Submission of such documents, while not mandatory, may increase the likelihood of approval.

The objective of requiring these documents is to maintain transparency, authenticity, and accountability among astrologers associated with Shree Om Mandir.

21.2.2 KYC Compliance

All astrologers must undergo and complete the Know Your Customer (KYC) process in compliance with Nepali regulatory requirements. This includes:

• Verification of identity and address documents.
• Cross-checking against applicable sanctions lists, watchlists, and AML/CFT regulations.
• Periodic review and renewal of KYC details, as may be required by law or by the Platform.

Failure to complete KYC verification will result in rejection or suspension of registration.

21.2.3 Additional Verification

Shree Om Mandir reserves the right to conduct further verification to ensure authenticity and service quality, which may include:

• Personal or virtual interviews with applicants.
• Test consultations to assess the applicant’s knowledge, communication style, and professionalism.
• Background checks to verify employment history, community reputation, or past misconduct.

These steps help ensure that only qualified and ethical practitioners are onboarded to serve devotees worldwide.

21.2.4 False Information

If any applicant or astrologer is found to have submitted false, misleading, or fraudulent documents, the following actions shall be taken:

• Immediate suspension of their registration and removal from the Platform.
• Withholding of pending payments (if any).
• Reporting to the relevant legal/regulatory authorities in Nepal or the astrologer’s country of residence (in the case of foreign nationals).

This clause ensures strict compliance, protects devotees, and upholds the credibility of Shree Om Mandir as a trusted spiritual platform.

 

21.3Scope of Services

21.3.1 Permitted Services

As an Astrologer on the Platform, you may provide astrology-related services including, but not limited to:

• Horoscope preparation and daily/weekly/monthly forecasts.
• Kundali/Birth chart readings and compatibility analysis.
• Tarot card readings and numerology consultations.
• Vastu guidance and recommended remedial practices (such as mantras, yantras, gemstones, or rituals, provided they are culturally appropriate and non-harmful).
• General life guidance based on recognized astrological principles and practices.

All services must be delivered in line with cultural, religious, and ethical values promoted by Shree Om Mandir.

 

21.3.2 Prohibited Services

Astrologers are strictly prohibited from engaging in the following practices while using the Platform:

• Guaranteeing fixed results, such as predicting marriage or success within a certain number of days, or claiming assured outcomes like lottery wins.
• Promoting superstition, black magic, harmful rituals, or offensive practices that may exploit or harm devotees.
• Providing medical, legal, or financial advice disguised as astrology. Such matters must be referred to licensed professionals.
• Requesting sensitive or confidential information from customers, including OTP codes, bank account details, PINs, or passwords.
• Soliciting or contacting customers outside the Platform, whether for personal, financial, or promotional gain.

Violation of these prohibitions may result in immediate termination and reporting to relevant authorities.

 

21.3.3 Service Quality Standards

All Astrologers must maintain the highest level of service quality, which includes:

• Professionalism & Respect – Communicating politely and respectfully with all devotees, without the use of offensive language or discriminatory behavior.
• Timely Delivery – Providing services promptly and without undue delays. Missed or delayed consultations without valid reasons may impact your association with the Platform.
• Transparency & Honesty – Clearly communicating that astrology is based on traditional and cultural belief systems and does not guarantee definite outcomes. This ensures devotees receive services with realistic expectations.

 

21.3.4 Content Contribution (Video Requirement)

The Astrologer shall provide at least one (1) video every thirty (30) days to Shree Om Mandir.

• The video may include astrology tips, spiritual guidance, forecasts, or related content as mutually agreed.
• All rights to the video shall vest in Shree Om Mandir upon submission.
• Shree Om Mandir may use, publish, reproduce, or distribute the video at its sole discretion for promotional, educational, or commercial purposes, without additional compensation to the Astrologer unless otherwise agreed in writing.

21.4. Fees, Payments, and Settlements

21.4.1 Fee Fixation

• The Astrologer may propose service charges for consultations, readings, or other services offered on the Platform.
• Final approval of fees shall rest with Shree Om Mandir, to ensure consistency, affordability, and compliance with Platform policies.
• Shree Om Mandir reserves the right to revise or cap service charges at its sole discretion.

21.4.2 Revenue Sharing

• A commission of 30% (thirty percent) of the service fee, along with any applicable government taxes, shall be deducted by Shree Om Mandir.
• The remaining amount (“Astrologer’s Share”) will be transferred to the Astrologer after such deductions.
• Commission rates may be reviewed and revised from time to time, with prior notice to Astrologers.

21.4.3 Settlement Cycle

• Payments shall be made on a weekly basis to the Astrologer’s:
  • Registered bank account, or
  • Registered digital wallet, or
  • Through manual settlement (where specifically agreed).
• Shree Om Mandir shall not be liable for delays caused by incorrect banking details, holidays, or technical issues beyond its control.

21.4.4 Refunds & Chargebacks

• In the event of customer disputes, refunds, or chargebacks, the corresponding amount shall be deducted from the Astrologer’s upcoming payouts.
• If no future payouts are available, Shree Om Mandir reserves the right to recover the disputed amount directly from the Astrologer.
• Astrologers must cooperate with Shree Om Mandir in resolving disputes by providing clarifications, chat transcripts, or call logs when requested.

21.4.5 Tax Liability

• The Astrologer is solely responsible for declaring all income earned through the Platform to the Inland Revenue Department of Nepal (or equivalent tax authority in case of foreign nationals).
• The Astrologer must ensure timely payment of income tax, VAT, or any other applicable taxes as per prevailing laws.
• Shree Om Mandir may issue income statements or payment records to assist with tax filings but shall not be held responsible for the Astrologer’s non-compliance with tax obligations.

 

21.5. Code of Conduct

21.5.1 Professional Behavior

As an Astrologer on the Platform, you are required to maintain the highest standards of professionalism. You shall:

• Remain courteous, respectful, and professional in all interactions with devotees, colleagues, and Platform representatives.
• Avoid offensive, discriminatory, or inappropriate language, including remarks based on religion, caste, gender, ethnicity, or personal background.
• Deliver services honestly, without resorting to manipulation, coercion, or creating unnecessary fear in customers.
• Provide accurate and transparent information about the scope of astrology, clearly communicating that services are based on traditional beliefs and do not guarantee specific outcomes.

21.5.2 Prohibited Conduct

The following acts are strictly prohibited and may result in immediate suspension or termination from the Platform, in addition to possible legal action:

• Harassing, threatening, or exploiting customers in any form.
• Misusing customer data for personal, promotional, or commercial gain outside the Platform.
• Misleading customers with false promises, exaggerated claims, or fear-based tactics (e.g., “If you don’t buy this remedy, something bad will happen”).
• Engaging in fraudulent activities, including fake consultations, manipulation of customer reviews, or inflating service usage.
• Accepting or soliciting payments directly from customers outside the Platform, bypassing Shree Om Mandir’s system.

21.5.3 Monitoring & Quality Control

• Shree Om Mandir may, at its sole discretion, record and monitor chats, calls, or video sessions conducted through the Platform.
• Monitoring may be done for the purposes of quality control, training, compliance verification, and dispute resolution.
• By registering as an Astrologer, you consent to such monitoring and agree that the recordings shall be the property of Shree Om Mandir.

 

21.6. Confidentiality and Data Privacy

21.6.1 Customer Information

• You agree to treat all information received from customers—including but not limited to personal details, birth information, charts, consultation records, and contact details—as strictly confidential.
• Such information must be safeguarded with reasonable care and security measures to prevent unauthorized access, loss, or disclosure.

21.6.2 Permissible Use

• Customer data shall only be used for the purpose of delivering astrology-related services through the Platform.
• You shall not use customer data for personal, promotional, or commercial purposes outside the scope of your services on Shree Om Mandir.

21.6.3 Data Misuse

• Any form of sharing, selling, disclosing, or leaking customer data to third parties is strictly prohibited.
• Unauthorized use of customer data—including direct marketing, solicitation, or offline engagement—is a material breach of these Terms.
• Violation of this clause shall result in immediate termination of your account, withholding of pending payments, and may lead to civil and/or criminal legal action under applicable laws of Nepal.

21.6.4 Platform Rights

• Shree Om Mandir may process, store, archive, or anonymize customer data in accordance with its Privacy Policy and applicable data protection laws.
• Data may also be used by the Platform for analytics, quality monitoring, dispute resolution, and service improvements, provided such use does not compromise customer privacy.
• By registering as an Astrologer, you consent to the Platform’s right to handle data in this manner.

 

21.7. Dispute Resolution & Customer Complaints

21.7.1 Customer Complaints

• All complaints, disputes, or issues raised by customers regarding your services must be reported to and handled through Shree Om Mandir.
• You are strictly prohibited from attempting to resolve complaints or disputes independently with customers outside the Platform.
• Engaging in private settlements, negotiations, or refunds with customers may lead to disciplinary action, including suspension or termination.

21.7.2 Investigation Process

• Shree Om Mandir reserves the right to investigate any customer complaint or dispute.
• This process may include reviewing chat transcripts, call recordings, video sessions, payment records, and any other relevant data.
• The Platform may request clarifications, explanations, or supporting evidence from you during the investigation.
• You are expected to cooperate fully and provide truthful information to facilitate resolution.

21.7.3 Outcome Binding

• After completing the investigation, Shree Om Mandir will determine the appropriate resolution, which may include:
  • Refunds to the customer,
  • Adjustment of payouts to the Astrologer,
  • Temporary suspension or permanent termination, or
  • Other corrective actions deemed necessary.
• The Platform’s decision is final, binding, and not subject to negotiation.
• By registering as an Astrologer, you acknowledge and accept that you have no right to challenge or circumvent the Platform’s resolution.

 

21.8. Compliance & Legal Obligations

21.8.1 Applicable Laws

As an Astrologer on Shree Om Mandir, you are required to comply with all relevant laws and regulations of Nepal, including but not limited to:

• Consumer Protection Laws – Ensuring fair, transparent, and ethical treatment of all customers.
• Data Protection and Privacy Regulations – Safeguarding customer data in line with applicable privacy laws and the Platform’s Privacy Policy.
• Anti-Money Laundering (AML) and Combating Financing of Terrorism (CFT) Guidelines – Reporting or refusing transactions as required, and ensuring your services are not used for money laundering or financing unlawful activities.

Failure to comply with applicable laws may result in immediate suspension, termination, or reporting to authorities.

21.8.2 Cultural Sensitivity

• All services provided through the Platform must respect Nepali cultural norms, religious values, and ethical standards.
• You must not promote or engage in any practices that are unlawful, offensive, harmful, or culturally inappropriate, including black magic, fraudulent rituals, or exploitative practices.
• Maintaining cultural and ethical integrity helps preserve the trust and reputation of Shree Om Mandir and its community of devotees.

21.8.3 Transparency

• You must clearly inform customers that astrology services provided on the Platform are for guidance, personal insight, and entertainment purposes.
• Astrology services cannot substitute for professional medical, legal, financial, or psychological advice. Customers should be encouraged to seek licensed professionals for such matters.
• Honest and transparent communication helps avoid disputes, misunderstandings, and potential legal liability.

 

21.9. Intellectual Property

9.1 Ownership

• All astrology content created by you—including charts, horoscopes, reports, videos, articles, and other materials—shall remain your intellectual property.
• You retain full ownership rights and may use such content outside the Platform, provided it does not conflict with Shree Om Mandir’s policies or agreements.

21.9.2 License to Platform

• By offering services on Shree Om Mandir, you grant the Platform a worldwide, royalty-free, non-exclusive, and transferable license to:
  • Use, reproduce, distribute, or display your content for the purpose of delivering astrology services to customers.
  • Market, advertise, or promote Shree Om Mandir, including through social media, newsletters, videos, or other campaigns.
  • Resolve disputes or complaints arising from the use of your services, including storing or analyzing content for verification purposes.
• This license does not transfer ownership of your content to Shree Om Mandir and is limited to the purposes outlined above.
• You agree not to revoke or contest this license while you remain an active service provider on the Platform.

 

21.10. Penalties and Enforcement

21.10.1 Grounds for Action

Shree Om Mandir may take disciplinary or corrective action against an Astrologer in cases including, but not limited to:

• Breach of these Terms or any Platform policies.
• Misconduct, harassment, or repeated complaints from customers regarding service quality or behavior.
• Fraudulent, unethical, or illegal activities, including misuse of customer data, fake consultations, or attempts to bypass Platform processes.

21.10.2 Disciplinary Measures

Depending on the severity and frequency of the violation, Shree Om Mandir may take one or more of the following actions:

• Warning notices (written or digital) to alert the Astrologer of a violation.
• Temporary suspension of services, restricting access to the Platform until compliance is restored.
• Deduction or forfeiture of payments, including pending payouts, to compensate for customer disputes or losses.
• Permanent termination of account, revoking the right to offer services on the Platform.
• Blacklisting across all affiliated platforms and partner networks to prevent further misuse.

21.10.3 Financial Penalties

• In cases of fraud, intentional misconduct, chargebacks caused by negligence, or violation of data privacy, Shree Om Mandir may impose monetary fines.
• Such fines may be deducted from pending or future payouts, or invoiced directly to the Astrologer if no pending payouts exist.
• Imposition of fines does not limit the Platform’s right to pursue legal remedies or report violations to regulatory authorities.

 

21.11. Limitation of Liability

21.11.1 Role of the Platform

• Shree Om Mandir acts solely as an intermediary, facilitating the connection between astrologers and customers, as well as processing payments for services rendered.
• The Platform does not provide astrology services directly and does not assume responsibility for the content or advice provided by Astrologers.

21.11.2 Exclusion of Liability

Shree Om Mandir shall not be liable for:

• The accuracy, completeness, or reliability of any astrology services, predictions, or guidance provided by Astrologers.
• Decisions or actions taken by customers based on the astrology services received through the Platform.
• Any claims, damages, losses, or consequences, whether direct, indirect, incidental, or consequential, arising from the use of services offered by Astrologers.

21.11.3 Customer Awareness

• All customers are explicitly informed that astrology services are offered for guidance, educational, and entertainment purposes only.
• Astrology services do not replace professional advice in areas such as medical, legal, financial, or psychological matters.
• By using the Platform, Astrologers acknowledge that customers understand the nature and limitations of astrology guidance.

 

21.12. Termination

21.12.1 Termination by the Platform

• Shree Om Mandir reserves the right to immediately suspend or terminate your account in cases including, but not limited to:
  • Breach of these Terms or Platform policies.
  • Fraudulent, unethical, or illegal activities.
  • Non-compliance with applicable laws, regulations, or regulatory directives.
• Upon termination, access to the Platform and all associated services will be revoked without prior notice, and pending payouts may be withheld subject to resolution of disputes or obligations.

21.12.2 Termination by Astrologer

• You may voluntarily terminate your participation on the Platform by providing written notice to Shree Om Mandir.
• Termination will be effective after settlement of all pending obligations, including refunds, chargebacks, or other financial liabilities.
• You remain responsible for fulfilling any ongoing commitments to customers made prior to termination.

21.12.3 Survival of Obligations

• Termination, whether by the Platform or the Astrologer, does not release you from obligations under the Terms that are intended to survive, including:
  • Confidentiality and Data Privacy (Section 6).
  • Limitation of Liability (Section 11).
  • Compliance & Legal Obligations (Section 8).
  • Any outstanding financial, legal, or dispute-related obligations.

 

21.13. Governing Law & Jurisdiction

21.13.1 Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of Nepal, without regard to its conflict of law principles.
• All rights, obligations, and interpretations under these Terms shall be subject to applicable Nepali statutes and regulations.

21.13.2 Jurisdiction

• Any disputes, claims, or proceedings arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Nepal.
• Both the Platform and the Astrologer agree to submit to the personal and territorial jurisdiction of these courts and waive any objections to such jurisdiction.

21.14. Amendments

21.14.1 Right to Amend

• Shree Om Mandir reserves the right to amend, modify, or update these Terms and Conditions at any time, at its sole discretion, without prior notice.
• Amendments may be made to reflect changes in laws, regulations, Platform policies, or operational requirements.

21.14.2 Acceptance of Amendments

• By continuing to use the Platform or provide services as an Astrologer after such amendments, you deem to have accepted and agreed to the updated Terms.
• It is your responsibility to review the Terms periodically to stay informed about any changes.

Customer Disclaimer

• Astrology services offered on this Platform are based on traditional knowledge systems and are intended for personal guidance and entertainment purposes only.
• No outcome or prediction is guaranteed, and results may vary.
• Customers should not rely on astrology consultations as a substitute for professional medical, legal, financial, or other expert advice.
• By proceeding with a booking, you acknowledge these limitations and agree to use the services responsibly and at your own discretion.

YOU HAVE FULLY READ AND UNDERSTOOD THESE TERMS OF USE AND VOLUNTARILY AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE